Privacy Policy and Cookie Settings
Who we are
This policy explains how Nahal Organics collects, uses and protects your information when you shop at nahalorganics.pk or message us.
Nahal Organics is based at 250 C Villas, DHA Phase 8, Ex Park View, Lahore, Pakistan. You can reach us on WhatsApp or phone at +92 328 0163116 or by email at support@nahalorganics.pk.
What we collect and why
We collect only what we need to take, deliver and support your order.
| Information | Why we need it |
|---|---|
| Name, phone number, delivery address | To deliver your order and contact you about it |
| Order confirmation, delivery updates and receipts | |
| Order details and payment method | To process the order and keep records |
| Messages, photos and videos you send us | To answer questions and handle damage or wrong-item claims |
| Device, browser, pages visited, approximate location (from cookies) | To keep the site working and understand what people need |
You can order as a guest; we do not create accounts. We do not see or store your card number. Online payments are handled by your bank, wallet or payment provider.
How we use and share information
We use your information to process and deliver orders, confirm them by call or message, answer your questions, handle refunds, keep legal and tax records and improve our site. We do not sell your information.
We share it only with:
- Courier company: name, phone, address and order value, so they can deliver and collect cash on delivery.
- Payment providers and banks: to receive and refund online payments.
- Our website host and email provider: to run the shop.
- Google and Meta: analytics and advertising data through cookies (see the next section).
- WhatsApp (Meta): when you message us or use the chat button.
- Authorities or advisers: where the law requires it, or to our accountant for tax records.
If you receive offers by email or message, you can stop them at any time.
Cookies and tracking
This site uses cookies, which are small files your browser stores. Essential cookies keep your cart working; analytics and marketing cookies help us understand visits and show our ads to people who may be interested.
| Tool | Purpose | Lasts |
|---|---|---|
| Shopping cart (essential) | Keeps your cart and checkout working | Up to 2 days |
| Google Analytics | Counts visits and pages used | Up to 2 years |
| Meta Pixel | Measures our ads | About 90 days |
| WhatsApp button | Opens a chat; no cookies from our site | n/a |
How to opt out. You can block or delete cookies in your browser settings, use the Google Analytics opt-out add-on, or turn off ad personalisation in your Facebook and Instagram ad preferences. You can also email us and we will explain how. Blocking essential cookies may stop the cart from working.
Your choices and rights
You can ask us at any time to:
- show you the information we hold about you,
- correct it,
- delete it, except what we must keep for tax and legal records,
- stop sending you offers or messages.
Email support@nahalorganics.pk or message +92 328 0163116. We reply within 30 days, and usually much sooner. You can also block cookies in your browser or opt out of analytics and ad cookies as described above.
Retention, security and children
Retention. We keep order records for up to six years because tax records may require it. We keep messages while they are needed to help you, and marketing contacts until you ask us to stop.
Security. The site uses HTTPS, order data is in password-protected systems, and only the owner and anyone helping to pack and ship orders can see it. No online system is perfectly safe, so we cannot promise absolute security.
Children. The shop is for adults. People under 18 should order with a parent or guardian, and we do not knowingly collect marketing data from children.