Launch offer: free delivery on orders of Rs 2,500 and above, until 30 November Use code NAHAL50 for Rs 150 off Honey Nuts 500g (first 50 orders)

Terms & Conditions

By placing an order on nahalorganics.pk or through WhatsApp, you agree to these Terms & Conditions, our Return and Refund Policy, our Shipping Policy and our Privacy Policy.

Who we are

Nahal Organics is based at 250 C Villas, DHA Phase 8, Ex Park View, Lahore, Pakistan. You can reach us on WhatsApp or phone at +92 328 0163116 or by email at support@nahalorganics.pk. In these terms, "we" and "us" mean Nahal Organics, and "you" means the person placing the order. If you do not agree with these terms, please do not place an order.

The shop is for adults. If you are under 18, please order with a parent or guardian.

Our products

We sell raw honey and raw honey with nuts in glass jars. Honey with nuts contains tree nuts.

  • We describe and photograph our products as accurately as we can. Colour, thickness, sweetness and the amount of nuts can differ slightly between batches, and photos may differ a little from the real jar.
  • Raw honey is natural. It can crystallize or thicken, and nuts can rise to the top. This is normal and is not a defect.
  • Our products are food, not medicine. Nothing on our site or in our messages is a medical claim or a cure for any illness.
  • Do not give honey to children under 12 months.

Prices and offers

All prices are in Pakistani rupees (Rs). We can change prices at any time, but a price changes only for orders placed after the change.

We can end or change an offer or discount code at any time. An order already placed keeps the offer it was placed with. If we find a clear pricing mistake, we will contact you before dispatch and you can confirm the corrected price or cancel for a full refund.

Orders and payment

You can order as a guest on our website or through WhatsApp. We confirm every order by WhatsApp or phone before dispatch, so please give a working phone number and email address, and reply to our message.

  • Order accepted. Your order is accepted when we confirm it. We may cancel an order we cannot confirm, a product that is out of stock, or an address we cannot deliver to, and we will refund anything you have paid in full.
  • Online payment. Pay by bank transfer, or by card or wallet, as shown at checkout. Your bank or payment provider handles the payment; we do not see or store card numbers. Dispatch starts after we receive the payment.
  • Cash on delivery (COD). Pay the rider in cash when the parcel arrives. Keep the exact amount ready. For cash on delivery orders above Rs 5,000, we may ask for an advance payment before dispatch.
  • Repeated failed COD orders. If COD orders keep failing because the customer cannot be reached or refuses the parcel, we may ask you to pay online for later orders.

Order cancellation

  • To cancel an order, send us your order ID on WhatsApp +92 328 0163116 or at support@nahalorganics.pk before the order is dispatched.
  • An order cannot be cancelled without the order ID, or after it has been dispatched.
  • If you cancel in time and you have already paid, we will refund you as described below.

Refunds, damaged and incorrect products

Because honey is food, we cannot take back a product because you changed your mind. If a jar arrives broken, spilled, leaking, contaminated or different from what you ordered, tell us within 48 hours of delivery and send an unboxing video and photos. If your claim is accepted, we will refund you. We do not offer replacements or store credit.

The full rules, including what we cannot refund and how to make a claim, are in our Return and Refund Policy, which is part of these terms.

Card payment refunds

  • Refunds for card payments go back to the same card.
  • For an eligible refund on an order that you cancelled, where you paid by card, the processing fee charged by the payment provider may be deducted from the refund.
  • No processing fee is deducted when the refund is for an order we cancel, or for a jar that arrived broken, leaking or wrong.
  • Refunds are made within 5 to 7 working days of approval.

Delivery

We deliver across Pakistan through a courier company, to any area it can reach. Delivery times and rules for remote areas, failed deliveries and tracking are in our Shipping Policy. Standard delivery charges apply according to your location (city or province) and are shown at checkout before you place your order. Any delivery offer is shown on our website at the time of your order and can change or end at any time.

  • Delivery times are estimates, not guarantees. Floods, strikes, weather and courier delays can add time.
  • Please give a full, correct address and keep your phone on during the delivery window. We are not responsible for delays or failed deliveries caused by a wrong address or an unreachable phone.
  • The parcel is yours from the moment it is delivered to your address. Please check it on arrival and follow the claim steps in the Return and Refund Policy if there is a problem.

Using and storing the product

  • Store the jar at room temperature, away from sun and damp. Close the lid after each use and use only a clean, dry spoon.
  • Do not refrigerate. Cold speeds up crystallization. To soften crystallized honey, place the closed jar in warm water below 40°C for 20 to 30 minutes. Never microwave it.
  • Honey with nuts contains tree nuts. Anyone with a nut or bee-product allergy should not use it. For best crispiness, use within 6 months.
  • Read the label and check the jar before use. Stop using it and contact us if you notice anything unusual.

Reviews, content and acceptable use

  • Reviews. We publish only real reviews from customers and do not write or buy reviews. By submitting a review you allow us to display it on our website and social pages. We may remove reviews that are abusive, unlawful or not about our products.
  • Our content. The name Nahal Organics, our logo, designs, photos and text belong to us. Please do not copy or use them without our written permission.
  • Acceptable use. Do not misuse the website: no attempts to break it, scrape it, submit false orders or use another person's details.

Liability, law and contact

We take care in preparing and packing every jar. To the extent the law allows, our responsibility for any order is limited to the price you paid for it. Nothing in these terms removes rights you have under the law that cannot be removed.

We are not responsible for delays or losses caused by events outside our control, such as floods, strikes, weather or courier delays.

These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction. Please write to us first, and we will try to put any problem right.

We may update these terms. The version on our website when you place your order applies to that order.

  • WhatsApp and phone: +92 328 0163116
  • Email: support@nahalorganics.pk
  • Address: 250 C Villas, DHA Phase 8, Ex Park View, Lahore